Privacy Policy
We are committed to protecting your privacy and being transparent about our practices
Last updated: December 25, 2024
Privacy at a Glance
- ✓We collect only essential data needed to provide our API service
- ✓API requests are logged for security and rate limiting purposes only
- ✓We do not sell or share your personal data with third parties for marketing
- ✓Downloaded content is temporarily stored and automatically deleted
1Introduction
Welcome to Video Download API ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we handle information collected through our API service and website at markerhook.com (the "Service").
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our Service, you agree to the collection and use of information in accordance with this policy.
2Information We Collect
Account Information
When you sign up for API access, we collect:
- Email address
- Name or company name
- Billing information (for paid plans)
API Usage Data
When you use our API, we collect:
- API key identifiers
- Request timestamps and endpoints called
- IP addresses (for security and rate limiting)
- Video URLs submitted for processing
Downloaded Content
Important: Downloaded video files are temporarily stored on our servers for delivery purposes only. Files are automatically deleted within 24 hours of completion.
3How We Use Your Data
We use the information we collect for the following purposes:
- Service Delivery: To process your API requests and deliver downloaded content
- Account Management: To manage your API access and billing
- Rate Limiting: To enforce usage limits and prevent abuse
- Security: To detect and prevent fraud, abuse, or technical issues
- Communication: To respond to your inquiries and provide support
- Legal Compliance: To comply with applicable legal obligations
Third-Party Services
We may use third-party services that collect, monitor, and analyze data:
Cloud Infrastructure
We use cloud service providers to host our API and store temporary files. These providers are contractually bound to protect your data.
Payment Processing
Payment information is processed by third-party payment processors. We do not store your full credit card details.
We do not sell, trade, or share your personal information with third parties for their marketing purposes.
Data Security
We take the security of your information seriously and implement appropriate measures to protect it.
Our security measures include:
- HTTPS encryption for all API communications
- Secure API key authentication
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Automatic deletion of temporary files
7Data Retention
We retain data only for as long as necessary:
- Downloaded video files: Automatically deleted within 24 hours
- API logs: Retained for 30 days for security purposes
- Account information: Retained while your account is active
- Contact form submissions: Retained until resolved, then deleted within 12 months
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate personal data
Right to Erasure
Request deletion of your personal data
Right to Portability
Request transfer of your data
To exercise any of these rights, please contact us.
9Children's Privacy
Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Contact Page: markerhook.com/contact